FREQUENTLY ASKED QUESTIONS

  • RAW Boutique49 offers stylish fashion pieces for women including:

    • Trendy sunglasses

    • Activewear and loungewear

    • Fashion accessories

    Our goal is to provide fashion-forward items that help women feel confident and stylish.

  • What is our processing time?

    Regular Processing Time

    ·         Our normal processing time is 2 to 4 business days. These days include shipping. Any orders placed over the weekend will not be processed until Monday.

    ·         Any rushed orders are subject to express mail, the rush order fee is $25, which is applicable to any rush order.

    ·         Our custom orders have a processing time of 7 to 10 business days.

    Holiday Processing Time

    We, RAW Boutique49, want to ensure that all orders are received on time. Please follow shipping guidelines about holidays.

    Christmas- place all orders before December 5

    Thanksgiving- place all orders before November 5

    Once your order has been shipped, you will receive tracking information by email or text. Please contact us if you have any questions about your order.

    All online custom orders must pay the full payment.

  • SHIPPING PROCESSING TIME

    • All orders will be processed within 2 to 4 business days. Standard shipping typically takes 3-7 business days depending on your location. Shipping times may vary slightly during holidays or high order volume periods. Once you receive your tracking information via email or text, the number of days for shipping is included with the processing time.

    • Orders are mailed through USPS, UPS, FED Ex, and DHL. Our third-party shipping carrier provides insurance coverage and covers up to $125. Please be advised about insurance coverage and choosing the best option for packaging.

    • If your order arrives damaged, undelivered or has any other issues, don't hesitate to get in touch with us at rawboutique49@gmail.com. Allow 24 to 48 hours for a response about shipping concerns. We, RAW Boutique49, will try our best to evaluate any issues and handle them promptly.

    • The initial shipping fee is non-refundable in the case of a return. We advise our customers to contact the proper mail courier about shipping. When we purchase the labels, we do include insurance coverage upon shipping option.

      • Regarding exchanges and returns, we do not allow exchanges and returns for apparel items (shirts, blouses, bottoms, etc.) Other items are considered by our management, please include the following information: name and order number (subject), explanation about the issues, and contact information: address, email address, and phone number.

      • Please understand that you are responsible for shipping fees back to RAW Boutique49. We are happy to cover the shipping cost back to you.

  • Orders are processed quickly to ensure fast shipping.

    If you need to make a change, please contact us immediately after placing your order. We cannot guarantee changes once processing has begun.

  • RAW Boutique49 operates under a final sale policy for most items due to hygiene and product integrity standards.

    • Returns or exchanges will only be considered under the following circumstances:

      Eligible Return Situations

      Customers may request a return or replacement if:

      • The wrong item was shipped

      • The item arrived damaged

      • The item arrived defective

      Customers must contact us within 48 hours of delivery with:

      • Order number

      • Photo proof of the issue

      • Description of the problem

      Once approved, a replacement or store credit may be issued.

      Non-Returnable Items

      The following items are not eligible for returns:

      • Sunglasses

      • Sale items

      • Worn items

      • Items without original packaging

      • Items returned after 48 hours of delivery

      RAW Boutique49 reserves the right to refuse returns that do not meet these guidelines.

    Custom Order Policy

    ·         Please ensure that all information about the custom order is correct. Color selections can be changed within 24 hours and email us at rawboutique49@gmail.com.

    ·         If there is an error, and the received product doesn’t correlate with the order, please contact us by email.

    ·       

  • If your order arrives damaged, undelivered or has any other issues, please get in touch with us at rawboutique49@gmail.com. Please allow 24 to 48 hours for a response about the items’ concerns. We, RAW Boutique49, will try our best to evaluate any issues and handle them promptly.

    Our third-party shipping carrier provides insurance coverage for all shipping options. Please be advised about insurance coverage and choosing the best option for packaging.

  • If you have any questions or need assistance, you can contact us at:

    Email: support@rawboutique49.com

    You can also connect with us on social media:

    Instagram: @rawboutique49
    Facebook: @rawboutique49
    TikTok: @rawboutique49

  • Follow us on social media to stay updated on:

    • New product drops

    • Exclusive sales

    • Promotions

    • Special announcements

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    @rawboutique49